SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, today unveiled a series of new agentic AI innovations to autonomously solve the most complex enterprise challenges.

ServiceNow’s powerful new AI Agent Orchestrator ensures teams of specialized AI agents work together across tasks, systems, and departments to achieve a specific goal. In addition, thousands of pre-built agents across IT, customer service, HR, and more, plus the new AI Agent Studio for building fully customized agents, are ready to take action and drive exponential productivity at scale. Unlike others, ServiceNow AI Agents and their capabilities are built directly into the single, trusted ServiceNow Platform, so customers’ existing investments in workflow, automation, and data power agentic AI from day one. With access to billions of pieces of information and fueled by millions of automations, knowledge sources, and tools, ServiceNow AI Agents redefine productivity without limits.

IDC¹ projects that 50% of organizations will use enterprise AI agents configured for specific business functions in 2025. While this promises a future where AI agents lift the burden of repetitive tasks, many of today’s agents are simply chatbots and not agentic. These single function AI agents fall short of this vision and further add to the hornet’s nest of complexity—fragmented processes and siloed information stuck in outdated systems.

Because ServiceNow built agentic AI directly into its platform, ServiceNow AI Agents have access to billions of pieces of information and millions of automations across customers’ instances. This enables the AI agents to quickly learn the company's knowledge and start using it right away to take effective action. ServiceNow AI Agents understand and adapt to business needs and take autonomous actions to get work done.

“In a future with millions of AI agents acting as your new digital workforce, ServiceNow serves as the AI agent control tower, bringing order to chaos,” said Amit Zavery, president, chief product officer and chief operating officer at ServiceNow. “Agentic AI without unification creates more complexity within an enterprise. The ability of ServiceNow AI Agents to work together on tasks that draw from multiple systems and departments truly stands out.”

Conducting the AI orchestra

In this new world of agentic AI, the ServiceNow Platform serves as the AI agent control tower—enabling ServiceNow’s new AI Agent Orchestrator to elevate the way organizations operate, transforming groups of AI agents into a symphony working toward a common goal.

Unlike single function AI agents that complete only simple conversational tasks, the new ServiceNow AI Agent Orchestrator enables inter-agent communication and centralized coordination.

“At EY, we are committed to being both a pioneer and practical leader in AI development and deployment,” said Raj Sharma, EY Global Managing Partner – Growth and Innovation. “AI agents are critical to empower teams with intelligent capabilities working in collaboration between humans and AI. This is why we are working with ServiceNow and our Ecosystems partners to harness the full potential of agentic AI across our AI platforms at enterprise-scale.”

New AI agents power the next era of AI

With thousands of AI agents on the ServiceNow Platform, ServiceNow continues to roll out more each day. ServiceNow AI Agents have a unique competitive advantage: 20 years of automation data and outcomes from tackling complex enterprise workflow challenges. Powered by insights from structured and unstructured sources, customers get productive AI agents from day one.

Build your own AI agents with AI Agent Studio

The new ServiceNow AI Agent Studio extends the power of agentic AI to every user in the enterprise, allowing organizations to create and deploy custom AI agents that are integrated with enterprise-wide workflows.

What powers ServiceNow AI Agents to deliver transformative outcomes for customers is its unmatched ability to access enterprise-wide data. Workflow Data Fabric from ServiceNow enables users to seamlessly connect and activate structured and unstructured enterprise data—no matter where it resides.

Raising the bar of enterprise-grade agentic AI

Today’s complex business processes require bold innovation grounded in accountability and compliance. ServiceNow is setting a new standard for enterprise AI, delivering solutions that redefine how humans and machines work together.

Available in March, the full suite of intelligent capabilities within ServiceNow AI Agents—including AI Agent Orchestrator and AI Agent Studio—will be included at no additional cost for all Pro Plus and Enterprise Plus customers.

About ServiceNow

ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry. Our AI platform connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.

Forward Looking Statements

This press release contains forward-looking statements about expectations, beliefs, plans, and intentions relating to its AI agent innovations.