BELLEVUE, Wash.--(BUSINESS WIRE)--T-Mobile US, Inc. (NASDAQ: TMUS):
Industry-Leading Customer Growth Fueled by Best Network, Best Value and Best Experience Combination(1)
- Postpaid net account additions of 263 thousand in Q4 2024 and 1.1 million in 2024, both industry best
- Postpaid net customer additions of 1.9 million in Q4 2024 and 6.1 million in 2024, both industry best
- Postpaid phone net customer additions of 903 thousand in Q4 2024 and 3.1 million in 2024, both industry best
- Postpaid phone churn of 0.92% in Q4 2024, tied for lowest Q4, and 0.86% in 2024, best FY in company history
- High Speed Internet net customer additions of 428 thousand in Q4 2024 and 1.7 million in 2024, both industry best
Translating Industry-Leading Customer Growth into Industry-Leading Financial Performance
- Service revenues of $16.9 billion in Q4 2024 and $66.2 billion in 2024, both industry-leading growth
- Postpaid service revenues of $13.5 billion in Q4 2024 and $52.3 billion in 2024, both industry-leading growth
- Net income of $3.0 billion in Q4 2024 and $11.3 billion in 2024, highest FY in company history
- Diluted earnings per share (“EPS”) of $2.57 in Q4 2024 and $9.66 in 2024, highest FY in company history
- Core Adjusted EBITDA(2) of $7.9 billion in Q4 2024 and $31.8 billion in 2024, both industry-leading growth
- Net cash provided by operating activities of $5.5 billion in Q4 2024 and $22.3 billion in 2024, industry-leading FY growth
- Adjusted Free Cash Flow(2) of $4.1 billion in Q4 2024 and $17.0 billion in 2024, industry-leading FY growth
- Total cumulative stockholder returns(3) of $31.4 billion, including $14.4 billion in 2024, split across repurchases of $11.1 billion and cash dividends of $3.3 billion, with up to an additional $14.0 billion authorized through the end of 2025
Extending Overall Network Lead with Best Assets, Customer Centricity and Technology Leadership
- For the third year in a row, T-Mobile won all five overall network experience categories from Opensignal, along with 5G performance categories, consistent quality experience, and was unbeaten for reliability experience
- The company also won awards for the fastest, most consistent, and most available 5G network, alongside highest ranking consumer sentiment and best gaming and mobile video streaming experience from Ookla
- The company’s end-to-end, high-capacity 5G network continues to differentiate itself from competition and translate into real business outcomes, including a significant contract with the City of New York, including wireless services to be provided to its Public Safety network, which has the highest standards and most complex needs in the country
Strong Outlook for 2025 with Continued Industry-Leading Growth
- Postpaid net customer additions are expected to be between 5.5 million and 6.0 million, highest-ever guidance range issued at the beginning of the year
- Core Adjusted EBITDA(2) is expected to be between $33.1 billion and $33.6 billion
- Net cash provided by operating activities is expected to be between $26.8 billion and $27.5 billion and Adjusted Free Cash Flow(2) is expected to be between $17.3 billion and $18.0 billion
T-Mobile US, Inc. (NASDAQ: TMUS) reported fourth quarter and full-year 2024 results today, delivering industry-leading customer growth across the board, including industry-best growth in postpaid accounts, total postpaid, postpaid phone, prepaid, and High Speed Internet customers. The company also tied its lowest-ever Q4 postpaid phone churn, and delivered a record low postpaid phone churn for the full year alongside its highest-ever postpaid phone gross additions. The company translated its industry-leading customer growth into industry-best service revenue and cash flow growth in 2024 while fueling stockholder returns of $14.4 billion, executing against its ambitious multiyear growth plan.
By putting customers first, T-Mobile delivered another monster Q4 that punctuated an amazing growth year with best-in-class results across wireless and broadband,” said Mike Sievert, CEO of T-Mobile. “In 2024, more new postpaid customers chose the Un-carrier than ever before, and we had our lowest ever full-year postpaid phone churn, leading to our third year of more than 3 million postpaid phone net additions. Now, building on this incredible momentum, 2025 is poised to be even more exciting, and because of this, we’re issuing the strongest start-of-year postpaid net additions guide in our history. We’ve already hit the ground running on our ambitious plans to give customers the kind of new, transformative experiences no one else can, and we’re just getting started.”
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| (1) | AT&T Inc. does not disclose postpaid net account additions. Comcast and Charter do not disclose postpaid phone net customer additions. Industry-leading claims are based on consensus expectations if results are not yet reported. |
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| (2) | Core Adjusted EBITDA and Adjusted Free Cash Flow are non-GAAP financial measures. These non-GAAP financial measures should be considered in addition to, but not as a substitute for, the information provided in accordance with GAAP. Reconciliations for these non-GAAP financial measures to the most directly comparable GAAP financial measures are provided in the Reconciliation of Non-GAAP Financial Measures to GAAP Financial Measures tables. We are not able to forecast Net income on a forward-looking basis without unreasonable efforts due to the high variability and difficulty in predicting certain items that affect Net income, including, but not limited to, Income tax expense and Interest expense. Core Adjusted EBITDA should not be used to predict Net income as the difference between this measure and Net income is variable. |
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| (3) | Beginning in Q3 2022 through December 31, 2024. |
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Industry-Leading Customer Growth Fueled by Best Network, Best Value and Best Experience Combination(1)
- Postpaid net account additions of 263 thousand in Q4 2024 and 1.1 million in 2024.
- Postpaid net customer additions of 1.9 million in Q4 2024 and 6.1 million in 2024.
- Postpaid phone net customer additions of 903 thousand in Q4 2024 and 3.1 million in 2024. Postpaid phone churn was 0.92% in Q4 2024 and 0.86% in 2024.
- Prepaid net customer additions of 103 thousand in Q4 2024 and 258 thousand in 2024. Prepaid churn was 2.85% in Q4 2024 and 2.73% in 2024.
- High Speed Internet net customer additions of 428 thousand in Q4 2024 and 1.7 million in 2024. T-Mobile ended the year with 6.4 million High Speed Internet customers.
- Total net customer additions were 2.0 million in Q4 2024 and 6.3 million in 2024. Total customer connections increased to a record high of 129.5 million.
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Quarter |
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Year Ended |
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(in thousands, except churn) |
Q4 2024 |
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Q3 2024 |
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Q4 2023 |
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2024 |
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2023 |
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Postpaid net account additions |
263 |
|
|
315 |
|
299 |
|
1,097 |
1,271 |
1,271 |
1,271 |
1,271 |
1,271 |
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Contacts
- Media Relations: mediarelations@t-mobile.com
- Investor Relations: investor.relations@t-mobile.com