1. TD Auto Finance ranks highest in satisfaction for six consecutive years. 2. They scored 864 out of 1,000, outperforming the segment average by 84 points. 3. TD Auto Finance is the 8th largest bank auto lender in the U.S. 4. Recognition highlights TD's commitment to dealer service excellence. 5. Study based on evaluations from over 2,000 auto dealer professionals.
TD's continuous high ranking can attract more dealers and enhance market share, similar to how strong customer satisfaction metrics often lead to increased business and stock performance.
The article discusses significant achievements in TD's Auto Finance sector, which is crucial for the bank's reputation and growth prospects.
The immediate positive recognition can boost confidence in TD's performance among investors, akin to reactions seen after notable service awards.
For the sixth consecutive year, TD Auto Finance, a division of TD Bank, N.A., received the highest ranking in Dealer Satisfaction among National Non-Captive Prime Credit Lenders, according to the J.D. Power 2025 U.S. Dealer Financing Satisfaction Study.
"At TD Bank, we're focused on delivering exceptional experiences that make a difference in the lives of our customers," said Andrew Stuart, Head of U.S. Consumer Products, Auto Finance & Wealth, TD Bank. "Our TD Auto Finance team is committed to doing that with excellence and consistency, as demonstrated by this well-earned recognition. Congratulations to everyone at TD Auto Finance – and thank you for all your efforts."
TD Auto Finance provides indirect retail financing for over 1.1 million consumers and over 6,600 franchised dealerships across the U.S. It's the 8th largest bank auto lender and the 12th largest overall auto lender in the U.S. market.
This year, TD Auto Finance achieved an overall score of 864 out of 1,000 in the National Non-Captive Prime Credit segment1 of the J.D. Power study, 84 points ahead of the segment average. In addition, TD Auto Finance scored highest in three of the five factors measured by the study: Funding Process, Finance Provider Offerings, and E-Contracting Process.
"We're continuing to raise the bar for our dealers, and we're grateful to every dealer who shared their perspective in this year's study," said Nadir Jones, Head of TD Auto Finance. "The feedback we receive is instrumental as we continue our relentless pursuit of legendary service, enabling us to deliver retail programs that empower our dealers to better serve their customers."
The J.D. Power 2025 U.S. Dealer Financing Satisfaction Study is based on 8,835 total evaluations from 2,172 auto dealer financial professionals across the National Non-Captive Prime Credit segment. Visit jdpower.com/awards for more details.
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S. by assets, providing over 10 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Instagram at www.instagram.com/TDBank_US/.
TD Bank is a subsidiary of The Toronto-Dominion Bank, a top 10 North American bank. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com/us.
1Study was fielded from April through May 2025 and measures auto dealer satisfaction in five segments of lenders across the industry: Captive Premium—Prime; Captive Mass Market—Prime; Non-Captive National—Prime; Non-Captive Regional—Prime and Non-Captive Sub-Prime.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250814043629/en/
Media Contact
Rosette DeNomie
Communications Manager, TD Bank
Rosette.DeNomie@td.com
586.876.5220