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TD Bank Offers Assistance to Federal Employees, Contractors, and other TD Clients Impacted by U.S. Government Shutdown

1. TD Bank activated TD Cares for clients affected by government shutdown. 2. Eligible clients can get fee refunds and support during this period. 3. Loan assistance includes mortgage and credit card late fee waivers. 4. Aid targets furloughed federal workers and impacted businesses. 5. TD aims to maintain customer trust during economic instability.

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FAQ

Why Bullish?

TD's proactive support during economic hardships could strengthen customer loyalty and retention. Historical examples show banks that support customers during crises tend to maintain better reputations and market position.

How important is it?

The article showcases TD's commitment to customer service, which is crucial during uncertain times. Positive public perception can enhance stock stability and attractiveness to investors.

Why Short Term?

Immediate support could alleviate short-term financial strain for affected clients, but long-term impacts depend on government resolution. Previous events where banks provided relief often improved customer sentiment quickly.

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TD Bank today activated the TD Cares program to help furloughed federal employees, federal contractors, and other TD clients whose federal benefits are impacted by the U.S Government shutdown.

For impacted, eligible clients, TD Cares provides:

  • Eligible Fees refunded during the U.S. Government Shutdown – Impacted clients may request refunds on certain fees, such as Overdraft Fees, Non-TD ATM Fees, and Monthly Maintenance fees. And if impacted clients need access to the funds in their Certificate of Deposit (CD), we will waive the early withdrawal penalty on a CD.
  • Late fee refunds on most TD Bank, N.A. Visa credit cards – Impacted clients who receive late charges on a TD Bank Visa credit card can contact TD Credit Card Assistance by calling the phone number that appears on the back of the card to see what assistance is available.
  • Loan assistance – Impacted clients struggling to make a mortgage, home equity, personal or TD Auto Finance loan payment to TD Bank due to financial hardship caused by the government shutdown should call TD to learn more about opportunities for short-term relief.
  • Commercial and Small business loan assistance – Commercial and Small Business clients who experience a hardship resulting from the government shutdown may be eligible for fee refunds on their loan or line of credit. Clients should contact their relationship manager.

Clients with questions can visit a TD Bank Store or call TD's 24/7 live phone support at 1-888-751-9000 to learn more about the TD Cares program and any restrictions or conditions that may apply.

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S. by assets, providing over 10 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Mount Laurel, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Instagram at www.instagram.com/TDBank_US/. TD Bank is a subsidiary of The Toronto-Dominion Bank, a top 10 North American bank. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com/us.

Thomas Rigg

Corporate Communications & Media Relations, TD Bank

thomas.rigg@td.com

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