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TransPerfect Introduces Zendesk Support App

1. TransPerfect launches Zendesk Support App for real-time translation. 2. Integration enhances multilingual support capabilities for Zendesk users. 3. App improves customer satisfaction scores via faster response times. 4. Utilizes neural machine translation and AI for accurate translations. 5. Potential to drive increased adoption of Zendesk services.

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Why Bullish?

The release of a new app enhances Zendesk's service offering, potentially increasing customer retention and acquisition. Similar innovations in the past have correlated with positive impacts on market performance, as additional supported capabilities can attract more users and clients.

How important is it?

The launch increases Zendesk's competitive edge, likely positively impacting user growth and revenue in the medium term. A solid service enhancement connects well with user demand for AI solutions in customer service.

Why Short Term?

The initial market reaction to new features is often immediate. Previous product integrations or software enhancements have typically shown a quick boost in stock prices, especially if they address user pain points effectively.

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GlobalLink Now Automates Translation of Ticket Conversations Within Zendesk’s Agent Workspace March 03, 2025 10:00 ET  | Source: TransPerfect NEW YORK, March 03, 2025 (GLOBE NEWSWIRE) -- TransPerfect, the world’s largest provider of language and AI solutions for global business, today announced its new TransPerfect for Zendesk Support App for translation within Zendesk’s Agent Workspace. The app enables users to easily and instantly translate messages and ticket conversations while integrating seamlessly with the GlobalLink Now API—providing businesses with a robust solution for cost-effective multilingual content management within Zendesk. GlobalLink Now is TransPerfect’s suite of AI-powered products, services, and solutions. It provides secure, real-time translations via self-service tools, browser extensions, APIs, and workflow integrations to optimize multilingual content management. It includes a hub and plugin for instant machine translation, alongside AI consulting and generative AI offerings. Agents using the TransPerfect for Zendesk Support App will be able to: Leverage neural machine translation, large language models, and human linguistsProvide translations that meet GDPR, ISO 27001, SOC 2, and global data standardsEmploy instant language detection that eliminates the need for manual language selection, enabling quick agent response times and increasing CSAT and NPS scoresAccess on-demand text translation for personalized responsesSupport customers in multiple languages with a single support teamEngage customers across different regions without the need for multilingual agentsAutomatically submit and close tickets for improved CSAGT scores TransPerfect President and Co-CEO Phil Shawe stated, “GlobalLink is TransPerfect’s flagship technology platform and the world’s leading enterprise solution for managing translation. We’re pleased to offer seamless integration with the Zendesk Support App.” To learn more or request a demo, visit the Zendesk App Marketplace, TransPerfect’s Zendesk Partner Page, or email zendesk@transperfect.com. About TransPerfectTransPerfect is the world’s largest provider of language and AI solutions for global business. From offices in over 140 cities on six continents, TransPerfect offers a full range of services in 200+ languages to clients worldwide. More than 6,000 global organizations employ TransPerfect’s GlobalLink® technology to simplify the management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com. Contact: Ryan Simper +1 212.689.5555mediainquiry@transperfect.com

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