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TruVista and GOCare Team Up to Revolutionize Digital Customer Experiences

1. TruVista partners with GOCare for enhanced customer experience solutions. 2. The collaboration aims to improve operational efficiency for broadband services. 3. Adtran's technology supports data-driven insights enhancing the GOCare platform. 4. GOCare services aim to reduce operational costs for broadband providers. 5. The deployment includes tools for proactive customer communication and support.

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FAQ

Why Bullish?

Collaboration may lead to increased demand for Adtran's solutions, similar to past partnerships boosting revenue.

How important is it?

Strategic partnerships like these indicate potential growth and expansion in market presence.

Why Short Term?

Immediate service enhancements can lead to quicker customer adoption and revenue uplifts.

Related Companies

ADTN
Leading regional broadband operator strengthens customer relationships and streamlines operations with GOCare Digital Experience Platform ALPHARETTA, Ga., Feb. 6, 2025 /PRNewswire/ -- GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced today that TruVista Communications has partnered with GOCare to support its customer experience enhancement and network growth initiatives. TruVista, a leading regional provider of fiber internet, voice, video, cellular, and security services in Georgia and South Carolina and a portfolio company of iCON Infrastructure Partners, is investing in innovative broadband technology and best-of-breed supporting platforms to deliver the highest quality products and superior service to its customers through its knowledgeable and dedicated local employees. "At TruVista, our customers are at the heart of everything we do," said Carla French, CEO of TruVista. "Partnering with GOCare allows us to provide seamless, real-time communication and proactive support, ensuring a superior experience across all digital touchpoints." TruVista is embracing a comprehensive approach in its partnership with GOCare and will be rolling out GOCare Messenger, Outage Management, Connect, Pulse, and Reach from its Digital Experience Platform portfolio. Key benefits for TruVista's GOCare deployment include: "TruVista has consistently demonstrated a strong focus on putting their customers first and delivering innovative technology to the communities they serve," said Mike Roddy, CEO and co-founder of GOCare. "By partnering with GOCare, TruVista is now better equipped to respond to subscriber needs, enrich the customer experience, and drive operational excellence." "Our collaboration with GOCare and TruVista enhances the customer experience," said Jason Malmquist, Executive Vice President of Software at CHR Solutions. "Our open-architecture B/OSS platform is designed to empower customers like TruVista to seamlessly integrate innovative solutions from technology partners like GOCare." "The Adtran Mosaic One SaaS platform unlocks the power of data by providing actionable insights for service providers," said Robert Conger, GM of Software Platforms and Strategy at Adtran. "Through our partnership, these insights are available in the GOCare Digital Experience Platform, enabling TruVista employees and customers to improve self-care, accelerate resolutions and strengthen customer engagement over digital channels." About GOCareGOCare is a trusted digital experience platform for broadband service providers, driving customer satisfaction and operational efficiency. Our innovative SaaS solution integrates seamlessly with existing operator technology stacks—including billing, network operations, IT, and marketing platforms—empowering providers to deliver proactive notifications and personalized interactions through two-way SMS, social media, web chat, and email. Founded by telecom veterans, GOCare's "For Operators, By Operators" ethos underscores our deep understanding of the broadband industry's challenges. We are committed to helping operators transform the customer experience, making it easier for subscribers to connect, communicate, and engage at every touchpoint. Serving over 30 broadband operators and powering more than 30 million monthly digital interactions, GOCare reduces call volumes, cuts operational costs, accelerates payments, and boosts customer satisfaction metrics. Learn more at www.gocarecx.com and follow us on LinkedIn. About TruVistaTruVista, a leading regional provider of internet, voice, video, and security services, has proudly served communities across South Carolina and Georgia for over 125 years. With a rich history of innovation and a steadfast commitment to customer satisfaction, TruVista continues to provide reliable, high-speed connectivity solutions that meet the evolving needs of its customers. For more information, visit www.truvista.net. About AdtranADTRAN Holdings, Inc. (NASDAQ: ADTN and FSE: QH9) is the parent company of Adtran, Inc., a leading global provider of open, disaggregated networking and communications solutions that enable voice, data, video, and internet communications across any network infrastructure. From the cloud edge to the subscriber edge, Adtran empowers communications service providers around the world to manage and scale services that connect people, places and things. Adtran solutions are used by service providers, private enterprises, government organizations and millions of individual users worldwide. ADTRAN Holdings, Inc. is also the largest shareholder of Adtran Networks SE, formerly ADVA Optical Networking SE. Find more at Adtran, LinkedIn, and X. About CHR SolutionsFrom idea to income, CHR Solutions empowers broadband providers to build smarter, more profitable businesses. With expertise in advanced engineering and cutting-edge cybersecurity to automated operations software and e-commerce tools, CHR delivers the solutions providers need to streamline operations, grow revenue, and expand their reach. Discover how CHR can drive your success at CHRSolutions.com. Media Contacts:GOCare: Kevin Mitchell | [email protected] Adtran: Gareth Spence | [email protected] CHR Solutions: Nikki Johnson | [email protected] SOURCE GOCare

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