UK Public Sector Hold Times Now Worse Than Banks, Claims New 8x8 Survey
1. 8x8, Inc. reveals survey results on call routing and wait time impact. 2. Survey indicates customer experience is heavily influenced by these factors.
FAQ
Why Bullish?
Improved customer experience metrics can lead to increased customer retention and satisfaction, potentially driving revenue growth similar to past instances where customer-centric innovations boosted market performance.
How important is it?
The findings directly relate to how EGHT's service offerings can improve, affecting competitive positioning and financial prospects in a crowded market.
Why Short Term?
The immediate focus on customer experience can yield quick improvements in service metrics and related revenue, showing results within a fiscal quarter.