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Urgently Announces Fourth Quarter and Full-Year 2024 Financial Results

1. Urgently reports 2024 revenue of $142.9 million, down 23% year-over-year. 2. GAAP operating loss improved by 41%, demonstrating better fiscal management. 3. Stockholders approved a reverse stock split to comply with Nasdaq requirements. 4. New credit facility of $20 million enhances financial flexibility for Urgently. 5. Customer satisfaction remains strong with a score of 4.5 out of 5.

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FAQ

Why Neutral?

The reported loss and decreasing revenue may not have immediate positive effects on the stock price, although operational improvements are noted.

How important is it?

Despite operational improvements and strong customer satisfaction, declining revenue and losses signal potential risk that could deter investors.

Why Short Term?

The immediate market reaction may be captured in the days following the financial results report.

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MDLACWHURI
Revenue In Line With Expectations; Continued Progress to Enhance Profitability and Drive Margin Expansion March 12, 2025 16:05 ET  | Source: Urgent.ly Inc. VIENNA, Va., March 12, 2025 (GLOBE NEWSWIRE) -- Urgent.ly Inc. (Nasdaq: ULY) (“Urgently”), a U.S.-based leading provider of digital roadside and mobility assistance technology and services, today reported financial results for the fourth quarter and full-year ended December 31, 2024. “I am pleased with our significant accomplishments in 2024, as we continued to make strong progress in executing against our strategic initiatives to achieve profitability, operational efficiencies and disciplined expense management. For the year, we delivered revenue in line with our expectations, gross profit margin improvement of 160 basis points, a GAAP operating loss improvement of 41%, and non-GAAP operating loss improvement of 18%. In addition, we successfully secured certain contract renewals, expanded services with existing customers, and signed and launched new customers, all of which demonstrate the strength of our technology platform and the outstanding level of service we provide to our customer partners and their customers. We believe Urgently is positioning itself to continue to execute and deliver stockholder value in 2025,” said Matt Booth, CEO of Urgently. Tim Huffmyer, CFO of Urgently, added, “In February 2025, we significantly improved our capital structure and increased our financial flexibility by entering into a new credit agreement for an asset-based revolving credit facility for up to $20 million with MidCap Financial. The new credit facility was used to repay existing indebtedness to our first lien lender and will support the business as we continue to transform the legacy roadside assistance market and to develop new connected mobility assistance services on a global scale.” On March 12, 2025, Urgently’s stockholders approved a reverse stock split of Urgently’s common stock at a ratio of 1-for-4, 1-for-6, 1-for-8, 1-for-10 or 1-for-12, with the final ratio and timing of such reverse stock split to be determined at the discretion of Urgently’s board of directors. The reverse stock split is intended to enable Urgently to regain compliance with the Nasdaq listing requirements. Because Urgently intends to effect the reverse stock split on March 17, 2025 by filing an amended and restated certificate of incorporation with the Delaware Secretary of State, the per share figures in this press release have not been adjusted to reflect the reverse stock split. Fourth Quarter 2024 Updates: Revenue of $32.0 million, a decrease of 29% year over year.Gross profit of $7.1 million, a decrease of 30% year over year.Gross margin of 22% compared to 23% in the prior year period.GAAP operating expenses of $11.7 million, an improvement of 65%, compared to $34.0 million in the prior year period.Non-GAAP operating expenses of $10.1 million, an improvement of 44%, compared to $18.0 million in the prior year period.GAAP operating loss of $4.6 million compared to $23.8 million in the prior year period, an improvement of 81%.Non-GAAP operating loss of $3.0 million, an improvement of 62%, compared to $7.9 million in the prior year period.Approximately 201,000 dispatches completed.Consumer satisfaction score of 4.5 out of 5 stars. Full-Year 2024 Updates: Revenue of $142.9 million, a decrease of 23% year over year.Gross profit of $31.6 million, a decrease of 17% year over year.Gross margin of 22% compared to 21% in the prior year.GAAP operating expenses of $58.8 million, an improvement of 30%, compared to $84.0 million in the prior year.Non-GAAP operating expenses of $48.8 million, an improvement of 17%, compared to $58.8 million in the prior year.GAAP operating loss of $27.2 million compared to $46.1 million in the prior year, an improvement of 41%.Non-GAAP operating loss of $17.2 million compared to $21.0 million in the prior year, an improvement of 18%.Principal debt reduction of $17.5 million to $54.3 million as of December 31, 2024 from $71.8 million as of December 31, 2023.Approximately 857,000 dispatches completed.Consumer satisfaction score of 4.5 out of 5 stars. Earnings Conference Call Urgently will host a conference call to discuss the fourth quarter and full-year 2024 financial results on March 12, 2025 at 5:00 p.m. Eastern Time. The conference call can be accessed live over the phone by dialing 1-844-481-2521 (USA) or 1-412-317-0549 (International). The replay will be available via webcast through Urgently’s Investor Relations website at https://investors.geturgently.com. About Urgently Urgently is focused on helping everyone move safely, without disruption, by safeguarding drivers, promptly assisting their journey, and employing technology to proactively avert possible issues. The company’s digitally native software platform combines location-based services, real-time data, AI and machine-to-machine communication to power roadside assistance solutions for leading brands across automotive, insurance, telematics and other transportation-focused verticals. Urgently fulfills the demand for connected roadside assistance services, enabling its partners to deliver exceptional user experiences that drive high customer satisfaction and loyalty, by delivering innovative, transparent and exceptional connected mobility assistance experiences on a global scale. For more information, visit www.geturgently.com. For media and investment inquiries, please contact: Press: media@geturgently.com Investor Relations: investorrelations@geturgently.com Non-GAAP Financial Measures In addition to our financial information presented in accordance with GAAP, we believe Non-GAAP Operating Expenses and Non-GAAP Operating Loss are useful to investors in evaluating our operating performance. We use the non-GAAP financial measures to evaluate our ongoing operations and for internal planning and forecasting purposes. We believe that the non-GAAP financial measures, when taken together with the corresponding GAAP financial measures, may be helpful to investors because it provides consistency and comparability with past financial performance and meaningful supplemental information regarding our performance by excluding certain items that may not be indicative of our business, results of operations, or outlook. The non-GAAP financial measures are presented for supplemental informational purposes only, have limitations as analytical tools, and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP and may be different from a similarly-titled non-GAAP financial measures used by other companies. In addition, other companies, including companies in our industry, may calculate similarly-titled non-GAAP financial measures differently or may use other measures to evaluate their performance, which could reduce the usefulness of the non-GAAP financial measures presented herein as a tool for comparison. A reconciliation is provided below for each of the non-GAAP financial measures to the most directly comparable financial measure stated in accordance with GAAP. Investors are encouraged to review the related GAAP financial measures and the reconciliation of the non-GAAP financial measures to our most directly comparable GAAP financial measures, and not to rely on any single financial measure to evaluate our business. We define Non-GAAP Operating Expenses as operating expenses, excluding depreciation and amortization expense, stock-based compensation expense, and non-recurring charges (or income) such as transaction and restructuring costs. We define Non-GAAP Operating Loss as operating loss, excluding depreciation and amortization expense, stock-based compensation expense, and non-recurring charges (or income) such as transaction and restructuring costs. For a discussion of Non-GAAP Operating Expenses and Non-GAAP Operating Loss, please see the section titled “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Urgently’s Annual Report on Form 10-K for the year ended December 31, 2024, which will be filed with the Securities and Exchange Commission (the “SEC”) by March 31, 2025. Forward Looking Statements This press release contains or may contain “forward-looking statements” within the meaning of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act of 1934, as amended, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or Urgently’s future financial or operating performance. Such statements are based upon current plans, estimates and expectations of management of Urgently in light of historical results and trends, current conditions and potential future developments, and are subject to various risks and uncertainties that could cause actual results to differ materially from such statements. The inclusion of forward-looking statements should not be regarded as a representation that such plans, estimates and expectations will be achieved. Forward-looking terms such as “may,” “will,” “could,” “should,” “would,” “plan,” “potential,” “intend,” “anticipate,” “project,” “predict,” “target,” “believe,” “continue,” “estimate” or “expect” or the negative of these words or other words, terms and phrases of similar nature are often intended to identify forward-looking statements, although not all forward-looking statements contain these identifying words. All statements, other than historical facts, including, without limitation, statements regarding Urgently’s profitability; Urgently’s customer base; the expected benefits of the reverse stock split; the expected benefits of the refinancing; Urgently’s market position against current and future competitors; and any assumptions underlying any of the foregoing, are forward-looking statements. There are a significant number of factors that could cause actual results to differ materially from statements made in this press release and our earnings call, including but not limited to: risks associated with our ability to raise funds through future financings and the sufficiency of our cash and cash equivalents to meet our liquidity needs; our history of losses; our limited operating history; our ability to service our debt, comply with our debt agreements and refinance our obligations under such agreements, including by successfully deploying the capital from the new credit facility and repaying our new and existing debt facilities; our ability to retain customers and expand existing customers’ use of our platform; our ability to attract new customers; our ability to expand into new solutions, technologies and geographic regions; our ability to adequately forecast consumer demand and optimize our network of service providers; our ability to compete in the markets in which we participate; our ability to comply with laws and regulations applicable to our business; our ability to continue as a going concern; our ability to develop and maintain an effective system of internal controls and procedures and accurately report our financial results in a timely manner; our ability to maintain the listing of our common stock on the Nasdaq Stock Market LLC; and expectations regarding the impact of weather events, natural disasters or health epidemics, including the war between Hamas and Israel, on our business. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in our filings with the SEC, including in our annual report on Form 10-K for the year ended December 31, 2023, which was filed with the SEC on March 29, 2024, our quarterly reports on Form 10-Q, and other filings and reports that we may file from time to time with the SEC. Forward-looking statements represent our beliefs and assumptions only as of the date of this press release. We disclaim any obligation to update forward-looking statements. Consolidated Balance Sheets (in thousands) (unaudited)   December 31, 2024  December 31, 2023 Assets      Current assets:      Cash and cash equivalents $14,179  $38,256 Marketable securities and short-term deposits  —   31,355 Accounts receivable, net  22,890   33,905 Prepaid expenses and other current assets  3,687   4,349 Total current assets  40,756   107,865 Right-of-use assets  810   2,437 Property and equipment, net  1,577   871 Capitalized software costs, net  4,637   — Intangible assets, net  4,396   9,283 Other non-current assets  1,895   738 Total assets $54,071  $121,194 Liabilities and Stockholders’ Equity (Deficit)      Current liabilities:      Accounts payable $2,900  $4,478 Accrued expenses and other current liabilities  19,991   22,730 Current lease liabilities  446   710 Current portion of long-term debt, net  14,257   3,193 Total current liabilities  37,594   31,111 Long-term lease liabilities  466   2,045 Long-term debt, net  39,883   66,076 Other long-term liabilities  7,798   12,358 Total liabilities  85,741   111,590 Stockholders’ equity (deficit):      Common stock  14   13 Additional paid-in capital  167,112   164,920 Accumulated deficit  (198,796)  (154,769)Accumulated other comprehensive loss  —   (560)Total stockholders’ equity (deficit)  (31,670)  9,604 Total liabilities and stockholders’ equity (deficit) $54,071  $121,194  Consolidated Statements of Operations (in thousands, except per share amounts) (unaudited)   Three Months Ended December 31,  Year Ended December 31,   2024  2023  2024  2023 Revenue $32,030  $45,051  $142,905  $184,653 Cost of revenue  24,917   34,867   111,346   146,772 Gross profit  7,113   10,184   31,559   37,881 Operating expenses:            Research and development  2,823   5,830   13,932   16,907 Sales and marketing  717   2,219   5,870   5,065 Operations and support  2,546   5,690   13,436   24,355 General and administrative  4,751   19,453   21,288   36,668 Depreciation and amortization  891   792   4,227   990 Total operating expenses  11,728   33,984   58,753   83,985 Operating loss  (4,615)  (23,800)  (27,194)  (46,104)Other income (expense), net:            Interest expense, net  (3,080)  (6,683)  (13,187)  (46,291)Change in fair value of derivative and warrant liabilities  —   38,245   —   43,293 Change in fair value of accrued purchase consideration  108   1,615   1,692   1,615 Gain (loss) on debt extinguishment  —   42,034   (1,405)  46,947 Bargain purchase gain  —   73,410   —   73,410 Loss on divestiture  —   —   (3,290)  — Other income (expense), net  (47)  788   604   (281)Total other income (expense), net  (3,019)  149,409   (15,586)  118,693 Income (loss) before income taxes  (7,634)  125,609   (42,780)  72,589 Provision (benefit) for income taxes  1,098   (2,140)  1,247   (2,140)Net income (loss) $(8,732) $127,749  $(44,027) $74,729              Earnings (loss) per share:            Basic $(0.65) $12.13  $(3.28) $26.98 Diluted $(0.65) $11.95  $(3.28) $25.36  Non-GAAP Financial Measures (in thousands) (unaudited) Reconciliation of Operating Expenses to Non-GAAP Operating Expenses   Three Months Ended December 31,  Year Ended December 31,   2024  2023  2024  2023 Operating expenses $11,728  $33,984  $58,753  $83,985 Less: Depreciation and amortization expense  (891)  (792)  (4,227)  (990)Less: Stock-based compensation expense  (594)  (2,251)  (2,359)  (2,473)Less: Non-recurring transaction costs  (80)  (12,889)  (1,651)  (21,338)Less: Restructuring costs  (63)  (3)  (1,756)  (340)Non-GAAP operating expenses $10,100  $18,049  $48,760  $58,844  Reconciliation of Operating Loss to Non-GAAP Operating Loss   Three Months Ended December 31,  Year Ended December 31,   2024  2023  2024  2023 Operating loss $(4,615) $(23,800) $(27,194) $(46,104)Add: Depreciation and amortization expense  891   792   4,227   990 Add: Stock-based compensation expense  594   2,251   2,359   2,473 Add: Non-recurring transaction costs  80   12,889   1,651   21,338 Add: Restructuring costs  63   3   1,756   340 Non-GAAP operating loss $(2,987) $(7,865) $(17,201) $(20,963)

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