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Urgently Announces Second Quarter 2025 Financial Results

1. Urgent.ly reports Q2 2025 revenue of $31.7 million, down 8% YoY. 2. Gross profit grew by 8% YoY, indicating improving efficiency. 3. GAAP operating loss was reduced by 74% compared to last year. 4. The company launched SPARK, enhancing operational efficiency through AI. 5. Customer satisfaction remains high at 4.7 out of 5 stars.

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FAQ

Why Bullish?

While revenue decreased, operational loss improvements and new AI innovations signal potential for growth.

How important is it?

The article presents significant operational improvements and strategic innovations, likely increasing investor interest.

Why Short Term?

Immediate attention to operational improvements and customer satisfaction could quickly influence market sentiment.

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Achieves Revenue and Gross Margin in Line With Expectations August 12, 2025 16:05 ET  | Source: Urgent.ly Inc. ASHBURN, Va., Aug. 12, 2025 (GLOBE NEWSWIRE) -- Urgent.ly Inc. (Nasdaq: ULY) (“Urgently”), a U.S.-based leading provider of digital roadside and mobility assistance technology and services, today reported financial results for the second quarter ended June 30, 2025. “We are very pleased to report sequential quarterly revenue growth for the second quarter of 2025 compared to the first quarter of 2025. We also delivered a reduction in GAAP operating loss and non-GAAP operating loss ahead of our expectations, as we continue to make progress towards positive cash flow,” said Matt Booth, CEO of Urgently. “Our digitally native platform, which leverages A.I. and machine learning, has given us substantial operating scale in the market by creating predictive models to enhance performance for customer partners using temporal, spatial and network data. We believe our technology leadership and innovation is critical to our success and is reflected in the significant contract renewals, expansions, and new customers we have achieved to date, as well as in our exceptional customer satisfaction scores.” Second Quarter 2025 Updates: Revenue of $31.7 million, a decrease of 8% year over year.Gross profit of $7.9 million, an increase of 8% year over year.Gross margin of 25% compared to 21% in the prior year period.GAAP operating expenses of $10.1 million, an improvement of 36%, compared to $15.7 million in the prior year period.Non-GAAP operating expenses of $8.1 million, an improvement of 40%, compared to $13.5 million in the prior year period.GAAP operating loss of $2.2 million compared to $8.3 million in the prior year period, an improvement of 74%.Non-GAAP operating loss of $0.2 million, an improvement of 97%, compared to $6.2 million in the prior year period.Approximately 191,000 dispatches completed.Consumer satisfaction score of 4.7 out of 5 stars.Launch of SPARK, Urgently’s proprietary AI-powered market analyzer designed to elevate service performance across key urban markets. SPARK leverages real-time and historical data to identify top-performing service providers and optimize their operational zones. Second Quarter Year-to-Date 2025 Updates: Revenue of $63.0 million, a decrease of 16% year over year.Gross profit of $15.9 million, a decrease of 5% year over year.Gross margin of 25% compared to 22% in the prior year period.GAAP operating expenses of $20.5 million, an improvement of 38%, compared to $33.4 million in the prior year period.Non-GAAP operating expenses of $16.5 million, an improvement of 41%, compared to $28.0 million in the prior year period.GAAP operating loss of $4.6 million compared to $16.7 million in the prior year period, an improvement of 72%.Non-GAAP operating loss of $0.6 million, an improvement of 95%, compared to $11.3 million in the prior year period.Approximately 380,000 dispatches completed.Consumer satisfaction score of 4.6 out of 5 stars. Earnings Conference Call Urgently will host a conference call to discuss the second quarter 2025 financial results on August 12, 2025 at 5:00 p.m. Eastern Time. The conference call can be accessed live over the phone by dialing 1-877-317-6789 (USA) or 1-412-317-6789 (International). The replay will be available via webcast through Urgently’s Investor Relations website at https://investors.geturgently.com. About Urgently Urgently is focused on helping everyone move safely, without disruption, by safeguarding drivers, promptly assisting their journey, and employing technology to proactively avert possible issues. The company’s digitally native software platform combines location-based services, real-time data, AI and machine-to-machine communication to power roadside assistance solutions for leading brands across automotive, insurance, telematics and other transportation-focused verticals. Urgently fulfills the demand for connected roadside assistance services, enabling its partners to deliver exceptional user experiences that drive high customer satisfaction and loyalty, by delivering innovative, transparent and exceptional connected mobility assistance experiences on a global scale. For more information, visit www.geturgently.com. For media and investment inquiries, please contact: Press: media@geturgently.com Investor Relations: investorrelations@geturgently.com Non-GAAP Financial Measures In addition to our financial information presented in accordance with GAAP, we believe Non-GAAP Operating Expenses and Non-GAAP Operating Loss are useful to investors in evaluating our operating performance. We use the non-GAAP financial measures to evaluate our ongoing operations and for internal planning and forecasting purposes. We believe that the non-GAAP financial measures, when taken together with the corresponding GAAP financial measures, may be helpful to investors because they provide consistency and comparability with past financial performance and meaningful supplemental information regarding our performance by excluding certain items that may not be indicative of our business, results of operations, or outlook. The non-GAAP financial measures are presented for supplemental informational purposes only, have limitations as analytical tools, and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP and may be different from similarly-titled non-GAAP financial measures used by other companies. In addition, other companies, including companies in our industry, may calculate similarly-titled non-GAAP financial measures differently or may use other measures to evaluate their performance, which could reduce the usefulness of the non-GAAP financial measures presented herein as a tool for comparison. A reconciliation is provided below for each of the non-GAAP financial measures to the most directly comparable financial measure stated in accordance with GAAP. Investors are encouraged to review the related GAAP financial measures and the reconciliation of the non-GAAP financial measures to our most directly comparable GAAP financial measures, and not to rely on any single financial measure to evaluate our business. We define Non-GAAP Operating Expenses as operating expenses, excluding depreciation and amortization expense, stock-based compensation expense, and non-recurring charges (or income) such as transaction and restructuring costs. We define Non-GAAP Operating Loss as operating loss, excluding depreciation and amortization expense, stock-based compensation expense, and non-recurring charges (or income) such as transaction and restructuring costs. For a discussion of Non-GAAP Operating Expenses and Non-GAAP Operating Loss, please see the section titled “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Urgently’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2025, which will be filed with the Securities and Exchange Commission (the “SEC”) by August 14, 2025. Forward Looking Statements This press release contains or may contain “forward-looking statements” within the meaning of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act of 1934, as amended, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or Urgently’s future financial or operating performance. Such statements are based upon current plans, estimates and expectations of management of Urgently in light of historical results and trends, current conditions and potential future developments, and are subject to various risks and uncertainties that could cause actual results to differ materially from such statements. The inclusion of forward-looking statements should not be regarded as a representation that such plans, estimates and expectations will be achieved. Forward-looking terms such as “may,” “will,” “could,” “should,” “would,” “plan,” “potential,” “intend,” “anticipate,” “project,” “predict,” “target,” “believe,” “continue,” “estimate” or “expect” or the negative of these words or other words, terms and phrases of similar nature are often intended to identify forward-looking statements, although not all forward-looking statements contain these identifying words. All statements, other than historical facts, are forward-looking statements. There are a significant number of factors that could cause actual results to differ materially from statements made in this press release and our earnings call, including but not limited to: risks associated with our ability to raise funds through future financings and the sufficiency of our cash and cash equivalents to meet our liquidity needs; our history of losses; our limited operating history; our ability to service our debt, comply with our debt agreements and refinance our obligations under such agreements, including by successfully deploying the capital from the revolving credit facility and repaying our new and existing debt facilities; our ability to refinance our existing debt facilities or enter into a new debt facility; our ability to reduce our operating expenses and, in the long term, bring operating expense fluctuations into alignment with targeted investments in growth; our ability to retain customers and expand existing customers’ use of our platform; our ability to attract new customers; our ability to expand into new solutions, technologies and geographic regions; our ability to adequately forecast consumer demand and optimize our network of service providers; our ability to compete in the markets in which we participate; our ability to comply with laws and regulations applicable to our business; our ability to continue as a going concern; our ability to develop and maintain an effective system of internal controls and procedures and accurately report our financial results in a timely manner; our ability to maintain the listing of our common stock on the Nasdaq Stock Market LLC; and expectations regarding the impact of weather events, natural disasters or health epidemics on our business. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in our filings with the SEC, including in our annual report on Form 10-K for the year ended December 31, 2024, which was filed with the SEC on March 14, 2025, as amended by our annual report on Form 10-K/A, which was filed with the SEC on April 17, 2025, our quarterly reports on Form 10-Q, and other filings and reports that we may file from time to time with the SEC. Forward-looking statements represent our beliefs and assumptions only as of the date of this press release. We disclaim any obligation to update forward-looking statements.Consolidated Balance Sheets(in thousands)(unaudited)  June 30, 2025  December 31, 2024 Assets     Current assets:     Cash and cash equivalents$4,830  $14,179 Accounts receivable, net 19,873   22,890 Prepaid expenses and other current assets 2,206   3,687 Total current assets 26,909   40,756 Right-of-use assets 58   810 Property, equipment and software, net 1,442   1,577 Capitalized software costs, net 5,943   4,637 Intangible assets, net 3,616   4,396 Other non-current assets 2,184   1,895 Total assets$40,152  $54,071       Liabilities and Stockholders’ Deficit     Current liabilities:     Accounts payable$2,618  $2,900 Accrued expenses and other current liabilities 16,222   19,991 Current lease liabilities 57   446 Revolving credit facility, net 6,155   — Current portion of long-term debt 4,257   14,257 Total current liabilities 29,309   37,594 Long-term lease liabilities —   466 Long-term debt, net 42,270   39,883 Derivative liability 717   — Other long-term liabilities 9,164   7,798 Total liabilities 81,460   85,741 Stockholders’ deficit:     Common stock 1   1 Additional paid-in capital 168,583   167,125 Accumulated deficit (209,892)  (198,796)Total stockholders’ deficit (41,308)  (31,670)Total liabilities and stockholders’ deficit$40,152  $54,071          Consolidated Statements of Operations (in thousands, except per share amounts)(unaudited)  Three Months Ended June 30,  Six Months Ended June 30,  2025  2024  2025  2024 Revenue$31,687  $34,537  $62,959  $74,629 Cost of revenue 23,754   27,207   47,037   57,948 Gross profit 7,933   7,330   15,922   16,681 Operating expenses:           Research and development 1,682   3,797   3,650   8,040 Sales and marketing 692   1,616   1,395   3,635 Operations and support 2,339   3,572   4,750   7,893 General and administrative 4,294   5,581   8,662   11,595 Depreciation and amortization 1,079   1,104   2,065   2,206 Total operating expenses 10,086   15,670   20,522   33,369 Operating loss (2,153)  (8,340)  (4,600)  (16,688)Other income (expense), net:           Interest expense, net (3,290)  (3,345)  (6,567)  (7,134)Change in fair value of derivative liability (246)  —   (209)  — Change in fair value of accrued purchase consideration (92)  102   (15)  923 Loss on debt extinguishment —   —   —   (1,405)Income from equity method investment 135   —   285   — Other expense, net 40   26   35   (229)Total other expense, net (3,453)  (3,217)  (6,471)  (7,845)Loss before income taxes (5,606)  (11,557)  (11,071)  (24,533)Provision for income taxes 6   110   25   149 Net loss$(5,612) $(11,667) $(11,096) $(24,682)            Loss per share, basic and diluted$(4.50) $(10.43) $(9.18) $(22.12)                 Non-GAAP Financial Measures(in thousands)(unaudited) Reconciliation of Operating Expenses to Non-GAAP Operating Expenses  Three Months Ended June 30,  Six Months Ended June 30,  2025  2024  2025  2024 Operating expenses$10,086  $15,670  $20,522  $33,369 Less: Depreciation and amortization expense (1,079)  (1,104)  (2,065)  (2,206)Less: Stock-based compensation expense (382)  (438)  (920)  (1,156)Less: Non-recurring transaction costs (178)  (207)  (553)  (933)Less: Restructuring costs (315)  (425)  (489)  (1,124)Non-GAAP operating expenses$8,132  $13,496  $16,495  $27,950                  Reconciliation of Operating Loss to Non-GAAP Operating Loss  Three Months Ended June 30,  Six Months Ended June 30,  2025  2024  2025  2024 Operating loss$(2,153) $(8,340) $(4,600) $(16,688)Add: Depreciation and amortization expense 1,079   1,104   2,065   2,206 Add: Stock-based compensation expense 382   438   920   1,156 Add: Non-recurring transaction costs 178   207   553   933 Add: Restructuring costs 315   425   489   1,124 Non-GAAP operating loss$(199) $(6,166) $(573) $(11,269)                

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