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Volaris Achieves 70% Reduction in Cost Per Interaction and Handles 3x Call Volume in Contact Centers with Verint Bots

1. Volaris improved customer care using Verint AI, boosting efficiency significantly. 2. Digital channels now dominate Volaris' customer service, enhancing engagement.

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Why Bullish?

Volaris's success with Verint's AI solutions illustrates VRNT's capabilities. Similar case studies have led to stock price increases historically.

How important is it?

The news highlights Verint's impactful technology being adopted, forecasting potential growth in revenue. Companies like Volaris adopting their AI is a strong indicator of future demand.

Why Short Term?

Immediate improvements in customer service can lead to new contracts and revenue boosts. Quick results are often favored by investors.

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MELVILLE, N.Y.--(BUSINESS WIRE)-- #AI--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that Volaris, Mexico's largest airline, achieved breakthrough success in customer care with Verint AI-powered bots. With these bots, Volaris increased agent capacity, responded to customer needs with high accuracy and handled three times the number of calls with the same number of agents. Volaris moved its customer service to primarily digital channels, including messaging platforms and social m.

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