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Vonage Joins Forces with SAP to Deliver Agentic AI-driven Experiences for Enterprises

1. Vonage expands collaboration with SAP for AI-driven enterprise solutions. 2. Integration aims to enhance operations using communications APIs and AI. 3. Showcase proof-of-concept at Mobile World Congress 2025 in Barcelona. 4. Partnership targets enterprise efficiency and customer experience enhancements. 5. Vonage leverages Ericsson's ecosystem to provide innovative business tools.

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FAQ

Why Bullish?

The collaboration with SAP significantly positions Ericsson's Vonage to benefit from growing AI and digital transformation trends, enhancing its market posture, similar to past advancements in cloud communication technologies that led to share price increases.

How important is it?

The collaboration represents a strategic move for Vonage to leverage Ericsson’s capabilities, fostering innovative applications, which aligns with market trends focusing on AI and cloud communications, likely increasing shareholder interest.

Why Long Term?

The benefits of this collaboration will likely materialize over time, as enterprises adopt AI-driven solutions, paralleling prior long-term partnerships that resulted in sustained revenue growth for technology firms.

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SAPACNMSFT
, /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), today announced an expanded collaboration with SAP to help bring agentic AI-driven experiences to enterprises worldwide. By combining Vonage's cutting-edge communications and network Application Programming Interfaces (APIs), SAP Business Technology Platform (SAP BTP) and SAP Business AI, the collaboration aims to create tangible impact through intelligent, next-generation applications seamlessly integrated into existing workflows and systems. The collaboration also represents a significant step forward in revolutionizing how businesses use AI and network APIs to enhance operations and customer experiences. SAP provides the foundational platform, integrating SAP Business AI with SAP BTP. Vonage helps to elevate these capabilities with communications and network APIs, leveraging Ericsson's expansive telecommunications ecosystem. Philipp Herzig, CTO and Chief AI Officer at SAP SE, said, "This collaboration with Vonage is a great example of how powerful AI agents will be able to handle multi-step processes, interacting with humans when there is the need and otherwise solving issues autonomously." The collaboration will focus on pilot use cases and proof-of-concept (POC) demonstrations, beginning with a showcase at Mobile World Congress (MWC) 2025 in Barcelona. The companies are teaming up with Accenture to showcase a POC that demonstrates a multimodal application of Agentic AI, integrated with Vonage APIs. The integration shows how AI can amplify operational efficiency and customer experience through real-time network and communication-enabled insights. The demo will also spotlight innovative solutions targeting large enterprises. Seckin Arikan, Head of API, Vonage, shared, "This collaboration signifies a major step in advancing network and AI-driven applications. By integrating Agentic AI and network APIs with SAP Business AI capabilities, we are providing businesses with tools to reimagine operations, improve customer experiences, and meet the growing demands of digitization. Together with SAP, we are turning innovation into actionable business value for enterprises." Vonage's network APIs can offer enterprises significant competitive advantages, including streamlined user authentication processes and network location capability, helping to improve existing efficiencies and  enabling them to develop new and innovative use cases. The collaboration aims to help empower enterprises to fully leverage the capabilities of AI and advanced network capabilities, paving the way for transformation across industries, including logistics and customer engagement, by enhancing enterprise intelligence and fostering stronger cross-industry connections. For more about Vonage, visit www.vonage.com. About VonageVonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience. Vonage's Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage's Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage's CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit linkedin.com/company/Vonage/. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies. SOURCE Vonage WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM? 440k+ Newsrooms & Influencers 9k+ Digital Media Outlets 270k+ Journalists Opted In

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