1. Zenvia's Q1 2025 revenues increased by 39% year-over-year. 2. CPaaS segment revenue grew 58% but margins declined due to SMS cost increases. 3. Normalized EBITDA reached BRL 20 million, down 15.1% YoY. 4. Active customer count decreased 21% over the past year. 5. G&A expenses decreased substantially, benefiting overall profitability.
The solid revenue growth indicates demand stability, favoring medium-term price appreciation.
The financial figures and strategic direction imply a significant, albeit gradual, improvement potential.
Transitioning to the Zenvia Customer Cloud and cost reductions should yield performance gains over time.
Transition to Zenvia Customer Cloud moving on as expected
Strict expense control with G&A-to-revenues improving 6.7p.p. to 8.0%
Normalized EBITDA of BRL 20.0 million
SÃO PAULO, July 2, 2025 /PRNewswire/ -- Zenvia Inc. (NASDAQ: ZENV), the leading cloud-based CX solution in Latin America empowering companies to craft personal, engaging and fluid experiences throughout the customer journey, today reported its operational and financial metrics for the first quarter of 2025.
Cassio Bobsin, Founder & CEO of ZENVIA, said: "We have been fully focused on transitioning the company into the Zenvia Customer Cloud since its launch in October of last year. The ramp-up is expected to continue over the next few quarters and should be completed by year-end. In the meantime, we are also working on strengthening our partner ecosystem. 2025 is a transformative year for Zenvia, as we expect to begin reaping the results of all the investments made over the past few years."
Shay Chor, CFO & IRO of ZENVIA, said: "Q1 2025 top-line performance was driven by continued strong CPaaS volume growth, along with moderate SaaS growth fueled by SMBs. Gross profit remains impacted by SMS cost adjustments that have not yet been passed on to clients—a process expected to take place gradually throughout the year. G&A, in turn, went down 24% YoY, partially offsetting gross profit reduction. The revenue increase, along with strict expense control, brought G&A-to-revenues to 8.0%, even including the severance costs incurred in the quarter. As a result, our Normalized EBITDA reached BRL 20 million, which is in line with our expectations and is expected to ramp up throughout the year. The rollout of the new strategic cycle announced in January is taking a toll on short term profitability, but we are steadily advancing efforts to boost our medium to long term performance."
| Metrics | Q1 2025 | Q1 2024 | YoY |
|---|---|---|---|
| Revenues | 295.9 | 212.6 | 39.2 % |
| Gross Profit | 61.7 | 80.9 | -23.7 % |
| Gross Margin | 20.8 % | 38.0 % | -17.2p.p. |
| Non-GAAP Adjusted Gross Profit | 74.2 | 93.6 | -20.8 % |
Highlights Q1 2025
| Metrics | Q1 2025 | Q1 2024 | YoY |
|---|---|---|---|
| Revenues | 80.7 | 76.8 | 5.1 % |
| Gross Profit | 30.9 | 30.6 | 0.9 % |
| Total Active Customers | 5,668 | 7,139 | -20.6 % |
| Metrics | Q1 2025 | Q1 2024 | YoY |
|---|---|---|---|
| Revenues | 215.2 | 135.8 | 58.5 % |
| Non-GAAP Adjusted Gross Profit | 30.8 | 50.3 | -38.7 % |
| Total Active Customers | 4,794 | 6,458 | -25.8 % |
The quarter was marked by strong volumes leading to significant revenue growth, but with challenges related to profitability due to increased SMS costs. Nonetheless, Zenvia expects margins will normalize as these costs are adjusted.
The Company's senior management team will host a webcast to discuss the results and business outlook on July 3, 2025, at 10:00 am ET. To access the webcast presentation, click here.
Zenvia (NASDAQ: ZENV) is a technology company dedicated to creating a new world of experiences. It focuses on enabling companies to create personalized, engaging and fluid experiences across the entire customer journey, all through its unified, multi-channel customer cloud solution.