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American Water Shares Convenient Ways for Customers to Pay their Water Bill

1. American Water provides five convenient payment options for customers. 2. Offers budget billing to manage cash flow and avoid seasonal spikes. 3. Launches paperless billing for secure, easy bill management. 4. Operates in 14 states, serving over 14 million customers. 5. Historically reliable since 1886, reinforcing investor confidence.

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FAQ

Why Bullish?

Enhanced customer services likely improve customer retention, positively affecting revenues. Historical examples show similar enhancements lead to stock appreciation.

How important is it?

The introduction of customer-friendly payment services can significantly impact revenue streams and stock performance.

Why Long Term?

Sustainable payment options contribute to ongoing customer satisfaction and loyalty. Past initiatives suggest long-term positive financial impacts on utility companies like AWK.

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AWK
CAMDEN, N.J.--(BUSINESS WIRE)--American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., provides customers with five payment options to choose from and convenient services to help pay their water bill. Payment options: Pay Automatically – Save time and postage by enrolling in our Auto Pay program and your bill will be paid on time, every time. To enroll, log on to our online customer portal, MyWater. A $1.95 fee for online transactions may apply. Online – Visit amwater.com/billpay. Have your account number handy, as you will need it to pay your bill. A $1.95 fee for online transactions may apply. By Mail – Send a check or money order along with payment stub to the address provided on your bill. Please do not include cash, staples or paper clips. By Phone – Call us at 1-855-748-6066 to pay your bill 24 hours a day, 7 days a week. Have your account number ready to share. In Person – Visit your American Water state website to find an authorized payment location near you. Other services we offer: Budget Billing – Manage your cash flow more easily by providing predictable monthly payments and avoiding unplanned seasonal spikes. Paperless Billing – Enroll via MyWater and we’ll send you an email with the amount due, the due date and a link to view your bill. It’s simple, secure and free. You can also view up to 36 months of past bills. Preferred Due Date – Check for eligibility to adjust your bill’s due date. Visit MyWater to determine your options. Third-Party Notification – If someone else handles your bills for you, such as a relative or trustee, we can send a copy of your bill and any past-due or shut-off notices to that third party. Enroll for this special service via MyWater. Learn more about American Water here. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s 6,700 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.

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