1. eBay announces free returns for vehicle parts and accessories purchases. 2. Customers can return items for any reason at no cost. 3. Free returns enhance buyer confidence and reduce purchasing uncertainty. 4. eBay's Guaranteed Fit protects against fitment issues, complementing free returns. 5. Improvements include flexible returns and expedited refund processing.
The free return policy is likely to increase customer satisfaction and sales. Historical examples show that similar policies have boosted consumer trust and purchasing frequency.
The announcement directly affects eBay's core operations in parts and accessories, potentially driving sales growth.
Immediate increases in sales may be observed as customers respond positively. Short-term consumer behavior suggests that such offers can lead to quick upticks in transactions.
The new offering lets buyers return a part or accessory for any reason, at no cost.
SAN JOSE, Calif., Aug. 20, 2025 /PRNewswire/ -- Today, eBay, the marketplace with more than 700 million parts and accessories (P&A), announces free returns for qualifying P&A purchases. This lets everyone – from occasional DIYers to seasoned mechanics – shop with confidence, knowing they can return an item for any reason, at no cost.
"Buying a vehicle part online can feel like guesswork, but free returns let buyers purchase a part and easily send it back if it's not right," said Neil Sethi, Director of U.S. Commercial Operations, Parts & Accessories at eBay. "We're removing extra costs and uncertainty, so shoppers can tackle their vehicle projects with assurance, every time."
Building on eBay Guaranteed Fit, which protects buyers against fitment issues, free returns provide even greater buyer protection across a range of P&A categories. If a return is necessary, simply print a free shipping label and send the item back for a refund. Other experience improvements include:
Learn more about the offering here.
Shop parts, accessories and vehicles at ebaymotors.com. For more on the latest offerings, follow @ebaymotors on Instagram, and @ebay on YouTube and Facebook.
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SOURCE eBay Inc.