1. Health Net is aiding members during Californian state of emergency. 2. Members have access to emergency prescriptions and telehealth services. 3. Behavioral health support is available for impacted individuals. 4. CNC is involved, signaling commitment to community health services. 5. Health Net supports over three million members in California.
FAQ
Why Bullish?
The assistance provided by Health Net demonstrates responsive management. Positive community engagement can enhance brand loyalty and customer retention, contributing to financial stability.
How important is it?
The article details operational responses in a crisis, directly affecting member satisfaction and retention metrics, vital for CNC's performance.
Why Short Term?
Immediate support during a crisis boosts trust and customer satisfaction. Recurring emergencies can have lingering effects on member engagement and revenues.
Health Net Assisting Members During State of Emergency
SACRAMENTO, Calif., Dec. 29, 2025 /PRNewswire/ -- In response to Gov. Gavin Newsom's declared state of emergency in Los Angeles, Orange, Riverside, San Bernardino, San Diego, and Shasta Counties, Health Net, one of California's most experienced Medi-Cal managed care health plans and company of Centene Corporation (NYSE:CNC), is providing special assistance to members affected by the atmospheric rivers due to the 2025 late December storms. Health Net is committed to ensuring its members have uninterrupted access to essential prescription medications, critical Health Net information and healthcare services.
Prescription Information
- During the duration of the State of Emergency, members in Los Angeles, Orange, Riverside, San Bernardino, San Diego, and Shasta Counties affected by the atmospheric rivers due to the "2025 late December storms" can obtain an emergency supply of medication from the drug store where they originally filled their prescription.
- If a member's drug store is closed, they can call Health Net at 1-800-400-8987 for assistance.
Help with Coping
Health Net members have access to Health Net Behavioral Health Services for coping support including referrals to mental health counselors, local services and phone consultations. These services support members coping with grief, stress or trauma related to the Palisades Fire and windstorm conditions. Health Net Behavioral Health is available for crisis support 24 hours a day, seven days a week at 1-800-675-6110 (TTY: 711).
Video Medical Appointments
If members cannot reach their primary care provider during a declared State of Emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members can refer to their Health Net ID card for more information on accessing telehealth services. Members can also find this information by registering with and logging on to HealthNet.com.
Information for Healthcare Providers
Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:
- Emergency prescription refill guidelines.
- Escalating approvals to reduce approval turnaround times.
- Approval for out-of-network treatments when in-network resources are unavailable.
Other Important Information
Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.
About Health Net
Founded in California more than 45 years ago, Health Net, LLC ("Health Net"), a company of Centene Corporation, believes that every person deserves a safety net for their health, regardless of age, income, employment status or current state of health. Today, we provide health plans for individuals, families, businesses of every size and people who qualify for Medi-Cal or Medicare. With more than 118,000 of our network providers, Health Net serves more than three million members across the state. We also offer access to substance abuse programs, behavioral health services and managed healthcare products related to prescription drugs. We make these health plans and services available through Health Net and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a leading healthcare enterprise committed to transforming the health of the communities we serve, one person at a time. Health Net and Centene Corporation employ more than 5,700 people in California who work at one of five regional Talent Hub offices. For more information, visit www.HealthNet.com.
View original content to download multimedia:https://www.prnewswire.com/news-releases/health-net-providing-special-assistance-to-members-affected-by-the-atmospheric-rivers-due-to-the-2025-late-december-storms-in-los-angeles-orange-riverside-san-bernardino-san-diego-and-shasta-counties-302650400.html
SOURCE Health Net