Klarna is reassigning engineers and marketers to customer support after its AI bet went too far
1. Klarna reassigned employees to customer support due to overreliance on AI. 2. CEO acknowledged AI initiatives diminished customer service quality. 3. The company plans an IPO, seeking $1.27 billion. 4. Klarna is restructuring, eliminating unnecessary job roles. 5. Focus on human support expected to improve customer experience.