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Las Vegas Valley Water District Selects American Water Resources as Preferred Partner to Provide Homeowners with Affordable Protection for Water Line Repairs

1. LVVWD partners with AWR for water line protection services. 2. Program covers repairs for leaking water lines at a low cost. 3. Reimbursement for first year's costs for 50,000 qualified homeowners. 4. Program supports water conservation efforts in the region. 5. AWR currently protects 1.5 million homeowners nationwide.

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FAQ

Why Bullish?

The partnership enhances AWR's services, potentially attracting new customers and increasing revenue.

How important is it?

The partnership directly affects AWR's service offerings and customer retention in a competitive market.

Why Long Term?

Sustained customer growth from new partnerships likely improves AWR's long-term financial stability.

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LAS VEGAS--(BUSINESS WIRE)--The Las Vegas Valley Water District (LVVWD) has selected American Water Resources, an Oncourse Company and a leading provider of home protection plans, as a partner to offer optional water line protection services to local homeowners. LVVWD and American Water Resources have worked together to offer homeowners an exceptionally affordable solution to protect against unexpected and costly water line repairs. Available for purchase by homeowners serviced by LVVWD, the protection program covers repairs to leaking water service lines that connect LVVWD water meters to residential homes. A driving factor in LVVWD’s decision to partner with American Water Resources is to further conserve the region’s limited water supply by making it more accessible for homeowners to repair leaking water lines on their properties. In addition, LVVWD will reimburse the cost of the first year of protection for the first 50,000 qualified LVVWD account holders who enroll with American Water Resources, a $47.88 value ($3.99/month). “Repairing service lines can be costly for homeowners, resulting in deferred repairs and extended leak durations that cause more water to be lost and higher water bills for customers,” said JC Davis, LVVWD Director of Customer Care. “While service line repairs are not typically covered by homeowner insurance policies, we are providing customers the option to purchase this low-cost coverage from American Water Resources to help protect against this type of unexpected repair cost.” While many water utilities receive financial compensation for this type of partnership, LVVWD chose to forgo compensation to obtain lower program pricing for its customers. The partnership builds upon the suite of customer assistance programs offered by LVVWD that can save homeowners money while conserving our precious water resources, including programs aimed at providing financial assistance for locating and fixing leaks. LVVWD chose American Water Resources through a competitive process to strengthen their conservation efforts while ensuring homeowners receive excellent service at low monthly fees with reliable repairs. “We are excited to partner with the Las Vegas Valley Water District to provide homeowners with affordable programs to help protect themselves against costly water line repairs,” said Aaron Cooper, Chief Executive Officer of Oncourse Home Solutions. “At Oncourse, we take pride in delivering exceptional service with trusted local contractors, 24/7 customer service support, and a proven track record of protecting millions of homeowners nationwide for more than 20 years. This partnership furthers our mission to provide peace of mind to homeowners while supporting LVVWD’s water conservation efforts.” Currently, American Water Resources protects over 1.5 million homeowners in 43 states and Washington, D.C. with an average customer satisfaction rating of 95 percent. The company already serves customers in the Las Vegas area, and has helped them save on repair costs since it began operations in the region. Homeowners who enroll in the program will benefit from repairs backed by a one-year warranty, and convenient access to support and reliable service. Details about the program will be sent to homeowners in a letter arriving the week of January 13. Additional information is also available by calling 877-828-3573 or visiting AWRUSA.com/LasVegas. About Las Vegas Valley Water District The LVVWD is a not-for-profit water agency that supplies water to more than 1.6 million people in Las Vegas and unincorporated areas of Clark County through a network of more than 7,100 miles of transmission and distribution pipelines. About American Water Resources, an Oncourse Company Oncourse Home Solutions, a leading home protection provider focused on protecting homeowners from unexpected costs, provides flexible services for home repairs, maintenance, and improvement. Operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions, the company partners with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset — their home. American Water Resources (AWR) offers service line protection contracts to homeowners in 43 states and Washington, D.C. The company has been providing protection contracts since the year 2000 with more than 9 out of 10 customers satisfied. American Water Resources also provides its protection contracts to homeowners through municipal partnerships. American Water Resources is not owned by American Water but uses the trademark “American Water Resources” under license from American Water. As such, AWR’s optional programs are not provided or guaranteed by American Water or its affiliates.

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