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NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to Accelerate AI-First Customer Experience

1. NICE announces acquisition of Cognigy, enhancing AI-powered customer experience capabilities. 2. This strategic move aims to accelerate AI-first service delivery for enterprises.

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$162.4207/28 06:21 AM EDTEvent Start
$165.210207/29 12:56 PM EDTLatest Updated
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FAQ

Why Bullish?

Strategic acquisitions typically enhance growth potential, similar to NICE's previous purchase of inContact in 2018, which led to significant revenue growth.

How important is it?

Acquiring Cognigy positions NICE strongly in the competitive AI landscape, likely influencing investor sentiment positively.

Why Long Term?

The integration of Cognigy's technology will take time to realize benefits, potentially driving long-term growth as AI adoption increases.

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CRMADBEMSFT
HOBOKEN, N.J.--(BUSINESS WIRE)-- #AI--NiCE (NASDAQ: NICE), a global leader in AI-powered customer experience, today announced that it has entered into a definitive agreement to acquire Cognigy, a global market leader in conversational and agentic AI. This strategic acquisition unites NiCE's market-leading CXone Mpower platform with Cognigy's leading conversational and agentic AI capabilities, enabling organizations to rapidly accelerate the adoption of AI-first customer service delivery, orchestratin.

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