1. PSE&G ranks #1 in customer satisfaction for electric utilities in the East. 2. Recognized for excellence in safety, reliability, and problem resolution. 3. Nearly 465,000 customers saved $720 million through energy efficiency initiatives. 4. PSE&G emphasizes community engagement and assistance programs for customers. 5. The company's infrastructure investments aim for long-term reliability and service.
FAQ
Why Bullish?
High customer satisfaction indicates strong brand trust, potentially boosting demand. Historical data shows customer-driven updates often correlate with improved stock performance.
How important is it?
Positive customer experience and operational efficiency likely translate to higher customer retention and profitability, affecting PEG's market position.
Why Long Term?
Sustained customer satisfaction fuels long-term loyalty and growth. PSE&G's investments in infrastructure suggest financial strength moving forward.
PSE&G Achieves Top Ranking in Customer Satisfaction for 2025
Public Service Electric & Gas (PSE&G), New Jersey's largest utility provider, has been recognized for the fourth consecutive year as the highest-ranked utility in customer satisfaction among large electric utilities in the East. This acknowledgment comes from the J.D. Power 2025 Electric Utility Residential Customer Satisfaction Study℠, which evaluated 127,103 residential customers across the region.
Outstanding Customer Experience
PSE&G excelled in several key customer experience categories, which included:
- Safety and reliability
- Problem resolution
- Ease of service
- Digital channels
- Trust and relationship with customers
In addition, PSE&G secured top rankings across all customer segments within electric and gas services, marking a significant achievement in their commitment to exceptional customer care.
Commitment to Reliable Power
The recognition reflects PSE&G's consistent dedication to providing reliable and affordable power while adapting to the evolving demands of its customers. The utility has made substantial investments in advanced technology and infrastructure upgrades designed to:
- Enhance system reliability
- Minimize outages
- Help customers manage their energy usage and costs
Dave Johnson, Senior Vice President and Chief Customer Experience Officer at PSE&G, stated, “We work hard every day to be a trusted energy advisor for our customers.” He continued to highlight the company's efforts in keeping energy costs manageable while empowering families with tools to save on both energy and money.
Community Engagement and Energy Efficiency Programs
Throughout 2025, PSE&G expanded its initiatives aimed at improving the customer experience and reducing bills. The company participated in over 450 community events to assist customers in accessing vital payment assistance programs such as:
- Low Income Home Energy Assistance Program (LIHEAP)
- Equal Payment Plan
These programs help to divide energy costs into manageable monthly payments.
PSE&G's energy efficiency programs have also made a significant impact, with nearly 465,000 residential and business customers participating to date. These efforts have generated an estimated annual savings of over $720 million on utility bills through various initiatives, including:
- Home energy assessments
- Appliance rebates
- Energy efficiency products available via the PSE&G Marketplace
For more details on the energy efficiency programs, customers can visit homeenergy.pseg.com for residential services or bizenergy.pseg.com for business services.
PSE&G: Leading the Way in Utility Services
PSE&G stands as New Jersey's oldest and largest gas and electric delivery public utility and is recognized as one of the nation's significant utility providers. The company has been the recipient of the ReliabilityOne® Award for exceptional electric system reliability in the Mid-Atlantic region for 24 consecutive years. Additionally, PSE&G has been honored as an ENERGY STAR Partner of the Year in the Energy Efficiency Program Delivery category for three consecutive years.
As a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE: PEG), PSE&G remains committed to a clean energy future while being a part of the Dow Jones Sustainability Index for North America for 17 consecutive years.
Contact Information
For media inquiries, please contact:
Media Relations
Email: mediarelations@pseg.com
Phone: (973) 430-7734